Mr Canon is responsible for market analysis, design and product management and is, in fact, the principal architect of Switchboard advertising products. To enhance their functionality and extend their overall audience reach, he also plays a big part in forging technical and strategic partnerships.

Before joining Switchboard, Mr Canon had been with Banyan Systems Inc. where he played a leading role in designing and bringing to market information products, such as Banyan's enterprise technical information system.

 

Eddie Cheng, BSc, PhD is the eBusiness Director of the Yell Group and a member of Yell's Executive Management Group. Yell is a major publisher of classified directories (paper and electronic) in the UK and the USA. Dr Cheng's current remit includes full profit and loss responsibility for Yell.com as well as the development of further new media products.

Dr Cheng joined British Telecom twenty-two years ago as manager of the Prestel product and three years later, in 1984, joined Yellow Pages as a product development manager. He was responsible for the development and launch of new media products such as the Talking Pages and Yell.com.

Outside the company, Dr Cheng has served on a British Government steering committee on electronic publishing and is currently a member of the Interactive Advertising Bureau.

Dr Claude took over the leadership of Product Management for the Subscriber Data Funnel (SDF) in 2000. SDF is the varetis solution for filtering and administering large quantities of subscriber listings. His overall duties include strategic marketing, sales support, technical consulting and internal product management.

Dr Claude first joined the company in 1997 as a voice-applications developer. He helped to develop a number of speech-automated directory solutions, including automatic number announcement and automatic reverse telephone searches.

He has degrees in physics and mathematical physics from French and German universities. He was awarded the Marie Curie Fellowship in 1996 and has held academic research and teaching posts in Germany and Japan.

 

Mr Davis is a consultant who heads a network of freelance researchers called Freemarket. They work with agencies, companies and public bodies on issues of branding, technology and innovation. Mr Davis is a regular writer and speaker in these areas and is also an Associate of the Work Foundation think tank in the UK.

Previously, he was for many years a brand strategist and market researcher with a number companies including The Value Engineers, Imagination Ltd and Springpoint.

Clifford Chance is a leading international law firm, with offices in London, Paris and Tokyo. Mr Elverston has worked in all three and is now based in London. He specialises in advising on issues relating to the internet and on-line services, as well as on broadcasting and telecommunications matters. He has advised on the establishment of e-commerce services and on a wide range of e-business issues. These include security, use of personal data, compliance with data protection laws, liability issues related to Internet based services and the preparation of terms and conditions of use.

James GLASSPOOL, Director of Marketing - Volt Delta Europe Ltd

Mr Glasspool is responsible for the positioning and marketing of Volt Delta’s products to the telecom, directory publishers and service provider markets across Europe. He has worked at Volt Delta since 1995 in a variety of sales and marketing posts. He also represents Volt Delta at the EIDQ Association (European Interworking of Directory Inquiry Services) and served as chairman of the EIDQ New Services Working Group.

Prior to Volt Delta, James worked for over 12 years in the IT industry, working for a leading European IT Group in marketing and business development and also at a multi-media based training company.

Mr James Glasspool holds a Bachelor of Arts degree in Economics & Business Studies from the University of Liverpool, UK and a Diploma in Marketing from the Chartered Institute of Marketing.

Mr Hörnström has been with PhonePages of Sweden since its foundation. The company specializes in automatic distribution of any type of content to mobile phones and has developed very attractive products, some designed specifically for the directory industry.

Mr Hörnström, who has an M.SC. degree in Industrial Management and Engineering, was earlier the marketing director in the U.S.A of a major international biotech company.

 

Mr Maijala has been with Genimap since May last year. He is responsible for international relations and, specifically, for building up a sales and contact network around Europe.

He is a graduate engineer and his career to date has been in electronic directories and, more recently, in mobile services.

He began in January 1999 as Project Manager in the electronic directories department of Helsinki Telephone Corporation, doing work related to directories and databases for Internet, Intranet, SMS and WAP services. Two years later he was R & D Manager of Direktia Ltd., part of Elisa Communications, where he was also involved with directory assistance and printed directories. At the end of 2001, Eniro acquired Direktia from Elisa Communications, and Mr Maijala became Business Manager of Mobile Services within Eniro Finland.

  Danny MEADOWS-KLUE, Consultant, Digital Strategy Consulting.

Mr Meadows-Klue is the founder of Digital Strategy Consulting which specializes in developing interactive media strategies. His consultancy is based on a solid career in both traditional and electronic publishing.

After graduating from Bristol University, Mr Meadows-Klue trained in publishing and busines management with United News and Media. This was followed by a four-year involvement in the publishing of the "Electronic Telegraph", the Daily Telegraph's pioneering and award-winning internet service, and he later became a director of Hollinger Telegraph New Media. The last stop on his career path, before setting up his own consultancy, was with NBC's European internet division.

Mr Meadows-Klue is currently chairman of the Interactive Advertising Bureau and also participates in a range of think tanks and policy groups including the British Internet Publishers'Alliance and the government's Digital Content Forum.

Mr Milligan joined responsa at its inception early in 2002 and is reponsible for sales and marketing, including building the brand and overall strategic direction.

Mr Milligan has 14 years previous experience of consumer product development and customer franchise operations. He was for a long time with Coca-Cola, where he expanded the products portfolio and achieved double-digit growth in revenues and profits over three consecutive years.

He has an MBA and a BSc in Marketing Management.

Jim MUTTRAM, Publishing Director, Estates Gazette Group, UK

Mr Muttram is currently publishing director of the Estates Gazette Group, which includes Estates Gazette, the world's largest and oldest commercial real estate magazine business, EGi, EuroProperty, europroperty.com and egpropertylink.com. Prior to taking over responsibility for all of the publishing interests in the Estates Gazette Group, he was in charge of the development of EGi, the award-winning commercial property Internet site launched in June 1996. He is also a director of egpropertylink.com, the leading Internet commercial property marketing site.

Mr Muttram started his career as a journalist with Benn Brothers, a small specialist business to business publisher in Tonbridge, Kent. He has been working at Reed Business Information since 1984 in a variety of roles, from news editor, editor (he was Editor of the Year in 1993) to publisher. He joined EGi when it was founded in 1995 and has seen the service grow into the leading property information service in the UK.

Mr Nilsson has been the Chief Executive Officer of Wayfinder Systems since March last year. Wayfinder Systems is a global provider of wireless navigation, mapping and traffic information services. Its customers are telecom operators, car manufacturers, fleet management companies, ISPs and information service providers.

Mr Nilsson is also the founder of Nordic Wireless AB, a firm focused exclusively on the investiment opportunties to be found in the field of wireless communication and wireless Internet in the Nordic region. It is one of the principal shareholders of Wayfinder Systems.

His earlier career included 15 years with the EF Education Group, a multi-national corporation, in which he served variously as President of EF Education, USA and President of EF Education, Europe.

Ms Nobles is the Director of Training and a partner of the Academy of Web Specialists. Over the past years she has has taught several thousand people in online and onsite search engine marketing courses.

The Academy of Web Specialists is a training and consulting body, that offers both beginners' and advanced search engine marketing courses online. The Academy also markets 101 E-Business Tips to give firms a quick, efficient start to their online businesses. Ms Nobles is among the authors of the tips. She writes monthly articles for several specialist web journals and for the last six years has been writing a weekly Internet column syndicated to several newspapers and computer journals.

Since 2002, Ms Nobles has been a partner with John Alexander in Search Engine Workshops which brings individualized, hands-on search engine training and consultation to participants onsite. The workshops demonstrate exactly how to perform search engine optimization and marketing.

 

Mr Peppers is a founding partner of the Peppers and Rogers Group, a reputed management consultancy whose focus is on Customer Relationship Management (CRM). His searching and detailed analysis of global business practices has placed him among the "Top 50 Business Intellectuals" according to the Institute for Strategic Change set up by Accenture.

Mr Peppers is an advisor to leading companies and is in great demand as a speaker. Since 1993 he has been the co-author, with Martha Rogers Ph.D., of a series of best-selling business books, which have together sold over a million copies in 14 languages.

The last ten years as author and consultant were preceded by a career with leading advertising agencies, culminating as CEO of Perkins/Butler Direct Marketing, one of the top twenty direct marketing agencies in the U.S.A. In his early career, Mr Pepper was a director of accounting with a regional airline and an economist in the oil business.

Mr Pollet founded Aquanta Networks in 2000. The company specialises in the development of internet telephony services. It launched its "Calligator" service in 2002, for which it earned the "Telecom Innovation of the Year" award.

Mr Pollet has been in the internet business since 1993, when he established "United Callers", the first consumer-oriented ISP in Belgium. In the course of the nineties he founded other internet related companies, such as Quarterdeck Flanders, ITinera Services and ITopia.com. Two of his companies were later sold to larger telecom operators, i.e. Cable & Wireless and VersaTel Telecom.

He is in regular demand as a speaker because of his specialised knowledge of ISPs and ASPs.

  Neil SAMSON, Research Manager, NOP Family, UK

Mr Samson joined NOP in 1999 from Kaleidoscope, where he had been working in all areas of children's research for the previous five years. His early career, immediately after graduation, was with the Children's Society and Dr. Barnardo's.

Mr Samson has extensive experience of running qualitative research projects among children and young people, including many about their response to advertising, media, brands and collectibles. He has in depth knowledge about young people's use of the Internet and mobile phones and has appeared on TV programmes on the subject.

Mr Smith is a native Australian who obtained his Masters Degree in European Communications from the University of Amsterdam. His special expertise is now in the areas of digital and interactive TV, SMS and mobile content, digital entertainment and financial services.

Mr Smith is also responsible for the production of a number of high level pan-European new media events, including the "TV Meets the Web" seminar series organized in Amsterdam. He has over ten years experience in sales, marketing and analysis across the financial services and new media sectors.

Van Dusseldorp & Partners provides research and consulting services to European companies and helps them develop digital media business strategies.

Ms SUKETOMO founded Jap'Presse in Paris just over 2 years ago.

Jap'Presse is a Franco-Japanese team of people with technology and business qualifications and operates as a consultancy specializing in the IT markets in Japan and South Korea. It provides information and analysis to Western companies about the Japanese mobile internet market, broadband, communications infrastructures including optical networks, digital TV and intelligent transport systems.

With both Japanese and French degrees in broadcasting, information and communication, MsSuketomo worked previously at Radio France Internationale and the Japanese Cultural Centre in Paris.