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Integrating Talking Yellow Pages in
Online Sales

James GLASSPOOL

Volt Delta Europe, UK

I am delighted to be here today. 

I.             Volt Delta

Volt Delta has been in the directories business for many years.  It has been providing technology and services to suppliers of voice products for over 30 years.  The types of services our technology and solutions support include the white pages world of directory assistance and the yellow pages world of talking yellow pages products.  We are increasingly providing solutions for location based services, and the online and Internet worlds are now very important to our business. 

We are a US company and are part of Volt Information Sciences, which has a turnover of about USD 1.5 billion.  Volt Delta in Europe is headquartered close to Heathrow in London, and we also have offices in the Netherlands (Delft).  We have been selling our products across Europe since 1992.

II.          Market Evolution

The talking yellow pages product connects buyers and sellers over the telephone.  It is quite a mature product that has been around for... 

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