PROCEEDINGS A transcription of the presentations of the speakers and the powerpoint slides are available without charge to the conference participants.
 27 MAY | | | The search challenge |
available | Exploring common ground between search engines and directories: partners or competitors?
- view from the search engines
Alessandro Pegoraro, General Manager Southern Europe, Yahoo, Italy |
available | - view from the directory publishers
Cecilia Geijer-Haeggström, Senior Vice President Internet and Mobile, Eniro, Sweden |
available | Local search: the frontier in web search - a vision from Google
Sukhinder Singh, General Manager Local Search, Google, US |
available | Panel debate with keynote speakers and publishers
- Paul Elliott, BT, UK
- Michael Oschmann, Müller Verlag, Germany
- Anders Thoren, Bonnier, Sweden |
available | "Hot house" in which small groups seek solutions to current challenges, like customer retention and competition against other business models, before comparing their findings in plenary session | | 28 MAY | | | Customers and clients | | |
available | Business models for local and vertical markets and what we can learn from them,
David Worlock, EPS, UK |
available | Diversification in the book and online
Karsten Marquardsen, DasÖrtliche, Germany |
available | Customer retention programmes: step up, move up,
Brian Gallagher, Kellysearch, Reed Business Information, UK |
available | New tools for customer relations management,
Greg Ellis, Sensis, Australia |
available | Professional search engines and b-to-b search services - the case of Proodle,
Anders Thoren, Bonnier, Sweden |
available | Distributed address lists: from book to Outlook, partnering with Microsoft?
Per Palmkvist Knudsen, Kraks, Denmark | | | Sales |
available | The bundling challenge: positive and negative experiences
Harry Michels, Business Development Manager, Gouden Gids, Netherlands |
available | The new sales challenges
Anton Speer, Dumrath & Fassnacht, Germany |
available | Experiences and succes in push to talk
Thibaut Behaghel, Estara, France |
available | 118 and operator assisted services: new sales, new revenues
Pedro Diaz Yuste, TPI, Spain |
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